What are your methods of payment?
The Tire Man accepts all methods of payment except for American Express (AMEX) or cheque. Email money transfers are accepted as long as they are received before the product is picked up or shipped out.
What does the Pricing on the website include?
Prices listed on The Tire Man website (www.thetireman.ca) are the per tire price, not including provincial tire levy, sales tax or applicable shipping. Please note provincial tire levies are specific to the province the tires are being shipped to and therefore vary based on the provincial laws.
What is the warranty on the tires?
All tires sold at The Tire Man have manufacturer warranty. This warranty is offered through tire manufacturers and varies depending on brand however in general this type of warranty covers against manufacture defects which are normally discovered during the installation process. For instance, if a customer were to have a problem such as one of the tires does not balance during the installation process, or it is determined by a mechanic that the tire is out of round, than the replacement of the tire is covered by the Tire Man. For a full replacement of the tire, manufacturers would require the customer to provide documentation from a licensed mechanic of the issue. The customer is required to return the defective tire to The Tire Man in order to get the new tire at no cost.
There is no road hazard warranty on the tires. Road hazard is damage that occurs when a tire fails as a result of a puncture, bruise or impact. Curbs, nails, glass and potholes are the most common examples of road hazard damages caused to tires. Other examples of issues not covered under manufacturer warranty would be when a vehicle requiring a LT rated tire uses a P rated tire and therefore the sidewall falls due to the load on the vehicle, as well as tire blow outs from under pressurized tires.
Some shops offer an additional insurance to their customers (this is a premium usually as an add-on to the price, or is sometimes already included in the price of the tire) which covers road hazard warranty. The Tire man does not currently offer such insurance.
Do you offer installations?
The Tire Man does not offer installations. We have a few recommended shops that we deal with locally for those customers picking up at our retail store, and we can provide customers with their contact information so they can coordinate an appointment for an installation. If a customer is looking to upsize/downsize their tire size, the team at The Tire Man can explain the dimension change and any affect to the vehicles speedometer however we will not make any fitment guarantees. It is recommended that a customer discuss with a licensed mechanic for fitment recommendations if ever varying from manufacturer stock sizes.
What is your refund policy?
The Tire Man offers a 7 day exchange policy for any products that we keep in stock and have not been mounted on rims. The Tire Man does not offer refunds, however a customer can opt for a credit on file for 30 days, which is also transferrable, if they are returning a product and another option is not available in stock at that time. For products that are special ordered in for a customer direct from vendors, such as rims or tires that we do not keep in stock, there is a 20% restocking fee. For products that have shipped to a customer, the customer can either make arrangements to have the product returned to The Tire Man, or The Tire Man will credit back the portion paid, minus applicable shipping costs associated with the original order.
Are deposits left by customers reserving stock refundable?
Deposits are non-refundable. If a deposit is left by a customer, The Tire Man team guarantees the stock this customer is asking to be reserved for them will be available for them. There is no exception to this rule, whether a deposit was left 2 days ago, or 6 weeks ago. We have promised to reserve inventory for the customer and therefore have not sold the inventory to other customers who may want the product, and for this reason the deposit will not be refunded to a customer who has changed their mind on a product. The minimum deposit required to reserve a set of four tires is $50, and less than four tires is $25. We allow inventory to be reserved under a deposit for up to 60 days, after which time if the customer has not contacted us to purchase the product out right, the inventory is no longer held for them.
How do I know which tire size I need?
All vehicles have a stock tire size, known as the original equipment tire size. Most vehicles can also use other sizes as alternatives to the original size; and furthermore, most vehicles can use a variety of rim diameter sizes. All of these variables depend on the year of manufacture, make and model of the vehicle. All three of these things must be confirmed by the customer in order to ensure the correct product is offered by The Tire Man. For customers who are not sure where to look for their tire size, a good starting point is checking the sticker that can be found on the driver's side door. This sticker shows the vehicle's OE specifications, including the tire size, load index and speed rating required. While this sticker may show the OE size, keep in mind your vehicle could be running a smaller (or larger) rim size on your vehicle, and therefore the tires will also be a different size than shown on the sticker. You can also check the side of your tire to find the size currently being used on the vehicle. For example, a customer driving a 2008 Honda Civic says the sticker on the door has size 205/55R16. However, upon checking the tires on their vehicle it is noticed that 15" rims are currently being used. In this situation, the downsize of the tire would be 195/65/15, in order to fit the 15" rim. In this situation the OE size 205/55/16 tire size would not fit on the customer's rims. It is common for customers to downsize their rim in the winter tire season. In general, downsizing offers an overall more cost effective option because both the tires and rims are a smaller. With this option, a customer then usually ends up with two sets of rims and tires, one for summer and the other for winter, which means the costs for mounting the tire is only incurred once in the lifespan of the tire. Downsizing your rim size also offers the vehicle a higher profile tire, which is much more forgiving than low profile tires found on larger rim sizes. If your vehicle allows for a smaller rim size, this is a beneficial option for winter driving when the potholes become abundant due to road conditions.
Is the tire a P rated or LT rated?
Most tire sizes begin with a "P" in front of the size, which stands for Passenger Rated. This is a standard rating for most passenger cars, SUVs and vans. Truck tire sizes can start with a P (Passenger rated) or LT (Light Truck rated). The LT rating can range from load range C, D or E. The additional plies on LT rated tires are designed to reinforce the sidewalls to prevent blow outs when driving with additional weighted loads or towing additional weight, driving on gravel/dirt roads where things such as rocks and debris may potentially puncture the rubber, as well as constructions sites where nails and other sharp objects may be present. It is always recommended that anyone driving in an off-road environment or doing heavy hauling/towing with their truck go with an LT tire.
What type of tire is the model I'm looking at?
Antares Ingens A1 - All Season touring tire with a directional tread design
Antares Comfort A5 - All Season touring tire with non-directional tread design
Antares SMT A7 - All Terrain tire
Antares Deep Digger - Mud Terrain tire
Antares Grip 60 - Snow tire with an aggressive directional tread design, studdable
Antares Grip 20 - Snow tire with non-aggressive directional tread design, non-studdable
BF Goodrich KO2 - All Terrain truck tire, severe weather rated
I've never heard of the Antares brand? Who makes them? Where are they made? Why are your prices so much cheaper than other retailers?
Antares manufacturers their own tires. Antares is a massive global company, manufacturing their product direct out of China, and produces over 10 million tires a year. The Antares brand is a popular brand in the United States, where they are distributed under a different network of tire wholesalers.
The Tire Man encourages our customers to check out the Antares brand online by searching reviews on various websites.
The Antares brand was introduced to the Maritime region in 2014 by The Tire Man. The Tire Man has a number of commercial dealers throughout the Maritimes selling the Antares brand, however customers will not find this brand in any major retail stores in the Maritimes such as Walmart, Canadian Tire, Costco, etc.
The Tire Man purchases all tires in bulk, direct from manufacturers. Because of the volume of tires being purchased, this allows for The Tire Man to offer competitive prices to retail customers. We believe in offering quality products at fair and competitive prices.